Refund policy

Return Policy

Returns & Exchanges Policy

If you are not completely satisfied with a Janet purchase or gift for any reason, please review our return, refund, and exchange policies below for online purchases (janet.lk)

Products must be returned in new or gently used condition in their original packaging with proof of purchase/gift receipt in case of a gift. If in a set, all products and packaging in that set need to be returned with not more than one item in the gift pack in a gently used condition, with all others being in an unused & unopened condition.

All product must be in its original packaging (container plus box if applicable) and should be unmarked and not broken or defaced in any manner.

JANET monitors return activity for abuse and reserves the right to limit returns or exchanges at JANET

Loyalty rewards associated with all refunds, will be removed when the refund is processed.

Free Products (if any) with purchases cannot be returned/exchanged.

Special offer or discount given at time of purchase, will be adjusted when refund is processed.

Gift certificates/ Vouchers cannot be returned/exchanged.

All returns are subject to validation and approval at JANET’s discretion.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER 1st March 2021.

Online Purchases (janet.lk)

Online purchases (janet.lk) can be easily returned to any of our JANET outlets for fast processing, or by courier if using our return shipping label included in your online order boxes (follow the return procedures described below).

We regret we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error.

Items purchased online at janet.lk may not be returned and will not be refunded after 21 days from the purchase date.

Please allow 3-14 working days for your return to be processed if returned via our courier.

When you return your online purchase by courier:

Please send email to customercare@janetlanka.com to inform us of the product return. Following information must be in your email: Name of purchaser, date of purchase, invoice number, amount on invoice, Names and number of item/s being returned, reason for return.

Product replacements and refunds will be processed, after we receive the product to our manufacturing facility.

Items mailed/posted to JANET outside of the returns window, not in new or gently used condition, without its original JANET packaging and without proof of purchase, will not be credited back or returned to you.

After JANET receives your return, the refund will be processed as below:

Payment Method Used to Purchase your JANET Products	If your new or gently used product is returned within 1-14 days of purchase, the purchase price will be refunded to:	If your new or gently used product is returned within 14-21 days of purchase, the purchase price will be refunded to:
Credit or Debit Card	Credit or Debit Card used to make the purchase.	Online Store Credit (valid for 14 days)
Cash on Delivery	Online Store Credit (valid for 14 days)	Online Store Credit (valid for 14 days)

Online and in-store credit cannot be used to purchase gift vouchers/E-gift cards.

Please note that in the case of refunds, your financial institution will take longer to process the transaction.

Your online store credit will be emailed to the email address that was used for the purchase of the products. If you have not received your online store credit kindly drop an email customercare@janetlanka.com or contact us on 0777684684 during office hours.

For more information on how to redeem your online store credit, please contact our customer service through WhatsApp (0740577013) or contact customercare@janetlanka.com

Online Orders (janet.lk) Return Procedures

Here are two easy ways to return your item:

1. Online Purchases (janet.lk) Returns by Mail

– Include the JANET original packaging with your items.

– Pack your return item in the JANET product box and packaging exactly as you received it

– Fill in the Return Slip that was included with your order and courier your return to JANET LOGISTICS CENTRE, No45/8, MODERAWILA INDUSTRIAL ESTATE, MODERAWILA, PANADURA. Courier charges or any other shipping or delivery charges you incur for the return of the product will not be covered by JANET.

It takes up to 14 working days to process returns and credit your account or to issue an online store credit from the date the package is received by JANET. Please note that your financial institution may take longer to reflect the transaction.

2. Online Order (janet.lk) Returns to Store Location