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Delivery Details

How long does it take for delivery?

You will receive your package within 3-7 working days!

Where do you deliver to?

We deliver our products island-wide!

How can I edit my shipping address?

Please email

How much is shipping?

We charge a weight Based shipping charges

Returns & Exchanges

What should I do if I receive the wrong product?

Please contact us at or 0777684684 and we’ll be sure to send you the Janet product you ordered.

Ordering Process

How do I place an order?

You can place your order through our website or call us on 0777684684 or Whatsapp 0740577013.

Where can I get to know the user instructions for the product?

All details are mentioned on the back of the packaging.

Where can I check the expiry date of the products?

All our product expiry dates are mentioned on the back of the packaging.


When will my credit card be charged?

Your credit card will be charged as soon as your order is placed.

What forms of payments do you accept?

We accept VISA, Master, Amex credit/debit cards, as well as Freemi, Genie, MCash, EZCash, as well as Cash on Delivery.

My payment got declined, what do I do now?

Oh no! Please check whether the card details entered is correct. For example, security code, billing address & card expiry date. If all these are correct and still your payment got declined, please call your relevant bank. If there is still no issue please call our hotline on 0777684684, we are happy to help.

After Ordering

How can I update my order?

Please email us at if you would like to change your Janet order. However, updating orders cannot be guaranteed as our logistics center processes orders quickly. We will do our best to accommodate your request.

I didn’t receive my confirmation email after placing the order, what do I do?

Please check your Spam folder, if the email is not there, kindly get in touch with us at or 0777-684684 and we will resend the confirmation email.

Where can I find my order confirmation number for my Janet package?

You can find your order confirmation number on the email you would have received after placing the order, or you can find it under Account History in your Janet Account.

How can I check the status of my order?

Drop us Whatsapp message - 0770586692

How can I cancel my order?

You will have the option to cancel by emailing us at or calling us on 0777684684.

I accidently cancelled my order, can I resume it?

If you have cancelled your Janet order accidently, please get in touch with us at or call us on 0777-684-684 and we will assist you.

If you still can’t find an answer to your question, please contact our customer service center at 0777-684-684 from 9:00am-6:00pm Monday – Friday (excluding holidays). You may also contact us via email at

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